📦 Return & Refund Policy

At Aurex Capital Limited, we are committed to your satisfaction by providing a smooth, fair, and transparent return and refund process. Please read this policy carefully to understand your options.

✅ 1. Return Eligibility & Conditions

We offer a 14-day return window starting from the date of delivery.

To be eligible for a return, items must:

Be unused, in original condition, and in the original packaging.

Show no signs of wear, use, or damage.

Items that do not meet these criteria may not qualify for a refund or exchange.

Please note that certain items — including hygiene products, custom-made goods, and perishable items — cannot be returned.

Requests made after 14 days from the delivery date are not valid.

💰 2. Refund Process

Once we receive your returned item, our team will inspect it.

You will receive an email confirming approval or rejection of your refund request.

If approved, your refund will be issued to your original payment method within a few business days.

If rejected, we will share the reason why your return was not accepted.

⏳ 3. Delayed or Missing Refunds

If you haven’t received your refund yet:

1️⃣ Check your bank account again.
2️⃣ Contact your credit card company — processing times may vary.
3️⃣ Reach out to your bank — some financial institutions need extra time to post refunds.

📧 If you’ve done all of this and still haven’t received your refund, please contact support@aurexcapitallimited.com.

🔄 4. Exchanges for Defective or Damaged Items

We only replace items that are defective or damaged when you receive them.

To request an exchange for the same item, email us at support@aurexcapitallimited.com with details and photos.

We’ll provide instructions for returning the defective or damaged item.

🚚 5. Return Shipping & Costs

Always contact us first before sending a return.

Customers are responsible for the cost of return shipping. These costs are non-refundable.

If a refund is granted, return shipping fees may be deducted from your refund amount.

📬 6. Contact Us

If you have any questions about this Return & Refund Policy, please email support@aurexcapitallimited.com — we’re here to help!