Return & Refund Policy

At Aurex Capital Limited, we are committed to ensuring customer satisfaction by providing a smooth and transparent return and refund process. Please read our policy carefully to understand your options.

1. Return Eligibility & Conditions

We offer a 14-day return period from the date of purchase.

To qualify for a return, your item must meet the following criteria:

  • It must be unused, in its original condition, and packaged as received.
  • Items that show signs of use, wear, or damage may not be eligible for a refund or exchange.
  • Some items, such as hygiene products, custom-made goods, or perishable items, cannot be returned.
Any request after 14 days from the delivery date is invalid.

2. Refund Process

Once we receive your returned item, our team will inspect it to determine its condition. You will receive an email confirmation notifying you of either approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method within a few business days.
  • If rejected, we will provide details on why the refund could not be processed.

3. Delayed or Missing Refunds

If you have not received your refund:

1️⃣ Check your bank account again to verify the transaction.

2️⃣ Contact your credit card provider, as processing times may vary.

3️⃣ Reach out to your bank, as some financial institutions require extra time to process refunds.

📩 If you have completed these steps and still have not received your refund, contact [email protected] for assistance.

4. Sale Items & Non-Refundable Purchases

  • Regular-priced items are eligible for refunds.
  • Discounted or clearance items are non-refundable.
  • Any item marked as final sale cannot be exchanged or refunded.

5. Exchanges for Defective or Damaged Products

We only offer exchanges for items that are defective or damaged upon arrival.

  • If you need a replacement for the same item, contact us at [email protected] with supporting details and photos.
  • We will provide instructions on how to proceed with an exchange.

6. Return Shipping & Costs

  • Customers must contact us via email first before sending returns.
  • The customer is responsible for return shipping costs, which are non-refundable.
  • If a refund is granted, the cost of return shipping may be deducted.

7. Contact Us for Assistance

If you have any questions regarding our return or refund policy, feel free to reach out to [email protected]. We’re here to help!